questions & answers
Can you tell me more about shipping?
Indicative prices for processing and shipping*:
|area||weight||standard letter||tracking letter|
|France & outre-mer||< 20g||3,40 €||3,90€|
|20g-169g||4,90 €||5,40 €|
|170g-419g||6,20 €||6,70 €|
|420g-919g||7,70 €||8,20 €|
|> 920g||9,40 €||9,90 €|
|Rest of the world||< 20g||4,00 €||6,50 €|
|20g-169g||7,80 €||10,30 €|
|170g-419g||10,60 €||13,10 €|
|420g-919g||14,90 €||17,35 €|
|> 920g||19,10 €||21,60 €|
*these prices aren't valid for ceramic products, as they're shipped as a parcel and prices are usually higher for that kind of delivery
Free shippings: for 80€+ orders in France & outre-mer and 100€+ orders in rest of the world.
My parcel has been shipped! How many time I have to wait now?
• Estimated delivery in France: 1-5 business days after shipping.
• Estimated delivery for the rest of the world: 5-20 business days after shipping.
These are indicative deadlines, please consider that in festive period, it can take longer.
Do you accept returns, exchanges or cancellations?
I don't accept returns, exchanges or cancellations, but please contact me via the contact form if you have any problems with your order.
What type of packaging do you use?
Your order will be protected with recyclable packaging. But it’s possible that I use plastic for some merch that needs more protection like original artworks or pottery.
Where are made your products?
All of the products of the shop are made in Europe and a lot of them are also made in my country in France because supporting local businesses and reduce the ecological impact of my products is important to me.
Some of the products are also made by myself (like ceramics) and it's always specified in the page of the product.
How to take care and use my ceramics?
The ceramics that I sell are all made with sandstone and are food safe, dishwasher and microwave safe. Of course don't throw them on the floor, I think everything should be okay.
Do you take custom ceramic orders or artwork commissions?
I'm not taking any type of commissions from individual, but if you are a professional, you can contact me at elod.illu[at]gmail.com for any project or collaboration you would like to talk with me.
Oh no!! I missed the ceramic update, will you sell the same kind of ceramic again and when will be the next?
Ceramic stuff are handmade and as I like to experiment, it's never sure that I will make again the same thing. To not miss anything, you can subscribe to the newsletter (in the footer) but I always make a post and stories on instagram and twitter to tell you when the next update will be.
Can I find your product in any physical shops?
Yes, the only place you can find some of them right now is at Fichtre Diantre, 14 place Marengo, 16000 Angoulême, France.
If you’re interested to have my products in your shop, you can contact me at elod.illu[at]gmail.com.
I didn't find answer to my question, can I send you a message?
Yes, of course!! Don’t hesitate to use the contact form to ask me anything!